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Tips for AOL Users Technical Help for AOL Users
  • America Online customers who experience problems using the website can improve performance by downloading and installing a stand-alone version of the Internet Explorer browser.
  • Using this stand-alone browser instead of the built-in AOL version of Internet Explorer can solve many problems associated with accessing the World Wide Web through AOL.
  • Here's how to proceed:
    1. Download the latest version of Internet Explorer.
    2. Install the downloaded browser software on your computer. (You'll find installation instructions at the Internet Explorer download Web site.)
    3. Restart your computer.
    4. Sign on to AOL as usual but stay at the AOL Welcome page.
    5. Start your newly installed, stand-alone version of Internet Explorer browser- with AOL running in the background.
    6. Go to by pointing your Web browser to
  • If you have problems getting your new browser to work with AOL, go to the AOL Member Services area, click "Internet & World Wide Web," then double click the"Using other browsers with AOL" topic. This gives further advice on how to use a browser with AOL.
Help for Users of the AOL Web Browser
  • To learn how to clear your temporary internet files with the AOL browser, click here.
  • To learn how to enable the cookies in the AOL browser, click here.
  • Inline Frames: Inline frames or "iframes" may not work in all versions of the AOL browser. To view inline frames, follow the instructions above to download and use the latest version of Internet Explorer.
  • Many areas of use Javascript. To enable Javascript in the AOL browser, follow the following instructions:

    1. Launch AOL Browser.
    2. Clik on the Settings Menu on the top of the page.
    3. Click on the pull-down window and click on Preferences
    4. Click on the Internet Properties (WWW) link in the Preferences dialogue
    5. Click the Security tab
    6. Click Custom
    7. Click Settings
    8. Scroll down to locate Scripting
    9. Click Enable for Active Scripting
    10. Click OK, then click the Reload button
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